Terms & Conditions

PRICES AND PAYMENT

The price of any products will be as quoted on our site. These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in delivery Information.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch Confirmation.

We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the "checkout" page.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Payments made on our site are secure and as we use a payment gateway we do not store any card information
 

ORDERS

All orders are subject to acceptance and availability. Upon placing an Order with Duck &Dry, the customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the order has been accepted by Duck & Dry. Order acceptance and the creation of the contract between Duck & Dry and the Customer will start at the time the products ordered by the customer are despatched from Duck & Dry’s warehouse to be delivered to the address supplied by the customer.

Duck & Dry will take all reasonable care, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part Duck & Dry cannot be held liable for any loss suffered by Duck & Dry if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Products purchased from Duck & Dry are not for re-sale or distribution. Duck & Dry can reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.

DELIVERY

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier

Please note that we do not dispatch and deliver on bank holidays, Saturday and Sundays

Duck & Dry cannot be held responsible for delays in the delivery caused by the supplier, the carrier or any other third party

PASSING OF RISK

Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Duck & Dry accept no liability for undelivered parcels where the customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified

In the event of an order being lost by a third party, Duck & Dry bears no risk once it has left their trading premises

VARIATIONS BETWEEN PRODUCTS

Sometimes you may notice minor changes to products between batches. These are caused by seasonal fluctuations in our raw ingredients. Please see these variations as a positive sign of our commitment to using natural ingredients

REFUNDS AND RETURNS

Duck & Dry products cannot be refunded or returned unless faulty

If an item is found to be broken or faulty on receipt, please contact us by phone or email. You can choose either to receive a replacement item or to receive a refund. A refund/exchange application will only be acknowledged if the faulty goods are returned together with their original packaging and receipt within 7 days

CANCELLATIONS

If you wish to cancel an order placed at duckanddry.com, please return the confirmation email to us, stating your wish to cancel the order by email to: sales@duckanddry.com . Please note that if your order has already been dispatched, we will be unable to redirect it

PROMOTIONS

Promotional offers are valid when used online at www.duckanddry.com and will allow money off or free delivery when you order from Duck & Dry. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions cannot be used in conjunction with other offers. Offers may be limited to one use per customer

CHANGES TO TERMS AND CONDITIONS

We reserve the right to change these terms and conditions at any time without prior notice

COMPLAINTS

Complaints should be made by e-mail to sales@duckanddry.co.uk and will be acknowledged within 2 working days. Your complaint will be dealt with fairly and confidentially and we will keep you fully informed of the progress

CONTACT US

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.
Email: sales@duckanddry.com
Telephone: 02034899370